Shipping policy
Shipping Policy
This Shipping Policy outlines how orders are processed and delivered by Doc-Doc Health Store.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and UK public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email.
Please note that processing time is separate from shipping time.
Delivery Times
Estimated delivery times are as follows:
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UK Standard Delivery: 2–5 business days after dispatch
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UK Express Delivery (if offered): 1–2 business days after dispatch
Delivery times are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including courier delays, weather conditions, or peak periods.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before you complete your purchase.
International Shipping
If international shipping is offered, delivery times and costs will vary by destination and will be shown at checkout. Customers are responsible for any customs duties, taxes, or import fees required by their country.
Incorrect or Incomplete Addresses
Please ensure all delivery details are correct at checkout.
We are not responsible for delays, lost parcels, or additional charges caused by incorrect or incomplete addresses provided by the customer.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at admin@doc-dochealthstore.com and we will investigate with the courier.
Damaged Items
If your order arrives damaged, please contact us immediately with photographic evidence so we can assess the issue and provide a suitable resolution.
Contact Information
DOC-DOC HEALTH CO LTD
61 Church Road
Liverpool
L13 2AY
United Kingdom
Email: admin@doc-dochealthstore.com